The Complete Customer Experience for every Client
Since 1994, AUM’s focus has been on serving the multifamily industry with a complete and customized suite of utility management and energy services solutions. Since that time, we've expanded our client relationships beyond traditional multifamily communities to include:
- Multifamily Owner Operators and Fee Managers
- Student Housing
- Affordable Housing
- Mixed Use
At AUM, every client receives the complete customer experience. This means every client has a dedicated, in-house support team to ensure they’re getting the attention they deserve. We build a multi-level client partnership so that everyone, from your corporate operating and accounting staff to your properties and residents, gets the support they need. Just think of us as an extension of your team.
- Dedicated Account Team for your corporate, regional and property staff. We'll proactively identify opportunities for you and get your issues resolved immediately.
- Resident Customer Service Center providing full-service support for your residents.
- Implementation Specialist who consults with you throughout the AUM launch process to ensure a seamless, successful launch and ongoing partnership.
- Energy Partner who analyzes your utility cost and usage trends to identify energy saving opportunities through procurement, audits, rate analyses, benchmarking, etc.
- Training Team that conducts onboarding and refresher training for corporate, regional and property managers.
- Online Client Portal offering direct, 24/7 access to property data, billing and reporting tools.
- Finance and Accounting Team for your Corporate Accounting and Finance staff for invoice funding and payments, accrual management and expense accounting.
- Legal and Regulatory Expertise in industry laws and regulations that provide legislative review and client assistance; active in legislation to champion issues on your behalf and maintain relationships with relevant government agencies.